A great product matters -
but a great customer experience completes the journey
Below is our easy, product-wise communication matrix to make connecting with us simpler.
For solar rooftop service assistance,
please use the contacts below -
Solar Rooftop Pre-Commissioning Support (Installation, Commissioning, Subsidy Issues)
| Area of Operations |
Level-1 |
Level-2 |
Level-3 |
| Contact No. |
1800 257 7777 (Ext 2) |
080 6777 3687 |
080 6777 3688 |
| Email ID |
care@tatapower.com |
precommissioning@tatapower.com |
rohini.boppana@tatapower.com |
| Availability |
8am to 8pm - All Days |
Monday to Friday - 9am to 5pm |
Monday to Friday - 9am to 5pm |
| Response Time-Line |
Within 2 Hrs |
Within 2 business days |
Within 3 business days |
Solar Rooftop Post-Commissioning Support (Maintenance, Breakdowns, Performance Issues)
| Area of Operations |
Level-1 |
Level-2 |
Level-3 |
| Contact No. |
1800 257 7777 (Ext 3) |
080 6777 2552 |
080 6777 3688 |
| Email ID |
care@tatapower.com |
customersupportsquad@tatapower.com |
rohini.boppana@tatapower.com |
| Availability |
8am to 8pm - All Days |
Monday to Friday - 9am to 5pm |
Monday to Friday - 9am to 5pm |
| Response Time-Line |
Within 2 Hrs |
Within 1 business days |
Within 2 business days |
For solar pumps service assistance
please use the contacts below -
Solar Pumps Support
| Area of Operations |
Level-1 |
Level-2 |
Level-3 |
| Contact No. |
1800 419 8777 |
|
|
| Email ID |
care@tatapower.com |
Arpit.gupta@tatapower.com |
shashikant.mishra@tatapower.com |
| Availability |
8am to 8pm - All Days |
Monday to Friday - 9am to 5pm |
Monday to Friday - 9am to 5pm |
| Response Time-Line |
Within 2 Hrs |
Within 1 business days |
Within 2 business days |
In case of no response via the above communication matrix, please do send a registered post with your grievance to the below addresses -
