ESCALATIONS

We at Tata Power Solar, always put our customers first, which is why we strive to ensure that our products and services meets your needs. Should you have any service request, do get in touch with us right away through the following steps:

Step 1: Log a service request:

Raise an Online Service Request or Dial 1800 419 8777 toll free or SMS 'TPS' to 56677

If you have raised a request and not satisfied, you can escalate as per the below:

Step 2:

If you are not satisfied with our service received, please Click Here to contact our customer service executive Ms. Anuradha Mysoremath R.

We will contact you in the next 48 hrs.

Step 3:

For further escalation, please Click Here to contact our Head of Customer Care Mr. J C Jacob. You can also reach him on +91 80 6777 2313 every Tuesday and Thursday between 09:00am 10.00am.

We will contact you in the next 48 hrs.

Step 4:

If you are still not satisfied or service is unresolved, please Click Here to contact our Appellate authority Mr. Saravanan R. You can also reach him on +91 80 6777 2806 every Friday between 03:00pm 04.00pm. You can also send a registered post with your grievance in the attached format addressed to:
Tata Power Solar,
Saravanan R,
Appellate Authority,
78, Electronics City, Phase I,
Hosur Road, Bengaluru,
Karnataka - 560 100 India,
Tel: 91 80 6777 2000, 3000

We will contact you in the next 24 hrs.